Frequently Asked Questions
Everything you need to know about your So iLL experience.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic delivery, while international shipping varies by location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in new, unused condition with original packaging. Please note that certain items, such as final sale products, are not eligible for return.
Are your climbing shoes true to size?
Sizing can vary between models. We generally recommend checking the specific size guide on the product page, as some of our performance shoes are designed for a tighter, snug fit compared to street shoes.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination and the weight of your order.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.